Please observe the Terms and Conditions of Travelling, which are valid throughout the entire operational area of Zugliget Chairlift.

You can use the Zugliget Chairlift only with valid chairlift tickets purchased at the onsite ticket vendor machines or bought from the contracted partners of BKV Zrt, or online through the BudapestGo application. No other tickets and passes, nor any other travel documents, certificates entitling the holder to free travel, nor discounts for pensioners are valid for the Chairlift.

 

A one-way chairlift ticket entitles the holder to one ride, while a two-way chairlift ticket entitles the holder to two rides in any direction during the official operating hours of the Zugliget Chairlift. The holder of a one-way ticket is entitled to one ride in any direction. The holder of a two-way ticket is entitled to two rides in any chosen direction; however, this ticket may not be used for one ride by two persons in the same direction simultaneously. Furthermore, 30 minutes before closing two-way ticket cannot be purchased.  The chairlift ticket is valid for one year after the day of purchase. In case of a two-way ticket, if only one of the rides took place on the day of the purchase, there is a possibility to use the ticket for another ride in any of the directions for one year after the day of the purchase. Lost tickets cannot be replaced. Please, present the ticket for validation, and in the case of an online ticket, please, after validation show it to the inspecting staff upon request.

Small children up to the age of three may travel free of charge, sitting on the lap of the accompanying adult. Older children up to 15 (between ages 3 and 14) can travel with a Child Ticket. Children under the age of 10 may use the Chairlift only if accompanied by an adult. Young customers between the ages of 15 and 26 may travel with Student ticket, which can be purchased if a valid Student Card is presented.

If an invoice is requested, please, keep your ticket since without it we cannot issue the invoice. In case of tickets purchased from the vendor machine, please, write a request to BKV Touristic Services Group (1980 Budapest, Akácfa u. 15.) and send it - without delay - by post, and attach the tickets, the invoicing information and a self-addressed envelope with a stamp. Or you can request it by sending an e-mail to libegoszamla@bkv.hu, with the invoicing information and the legible electronic copy of the tickets. In case of tickets bought through BudapestGo App you can request an invoice only in the BudapestGo.

Chairlift tickets can only be refunded if the Chairlift is out of service due to technical reasons (such as weather conditions preventing operation for more than one hour, technical malfunction, power outage, or an authority‑ordered shutdown). If - with a two-way ticket - the Customer could take only one trip and he/she demands partial refunding, BKV Zrt. will refund 50% of the fare. With a two-way ticket, if the Customer cannot or does not wish to start the second trip during the operating hours, he/she can use it for a single trip within a year. Refunding can be carried out the following way: please, send us by post the ticket valid for one further trip which has not been used due to technical reasons to the following address: BKV Zrt.  Turisztikai Szolgáltatási Csoport, 1980 Budapest, Akácfa u. 15. or online, please, send the photo(s) of the ticket(s) cut in half diagonally in e-mail to libegoszamla@bkv.hu. For the refund of the ticket price, please, provide the bank account number and the full name of the bank account holder; in the case of a foreign bank account, please provide also the IBAN number and the BIC/SWIFT code.

 

Chair Capacity

a) a maximum of two adult passengers;
b) one adult and up to two children under the age of 10;
c) if one adult and one child under the age of 10 are seated, one additional piece of hand luggage (for example, a stroller) may also be transported

The Chairlift chairs are in uninterrupted motion during boarding and disembarking, therefore, the Chairlift may only be used at one’s own risk. The accompanying adult is responsible for the safety of any child under the age of 10. After boarding, passengers must fully lower the safety bar of the chair and keep it lowered for the entire duration of the ride. (You can practice the proper use on the demonstration chair located in the covered out-door area of the Zugliget valley station). Before disembarking, it is also the passenger who must raise the safety bar themselves.

Entering the technical area closed from public access is strictly prohibited. Passengers are always required to get off the chairs, at both stations, and they must queue up again at the boarding area for the return trip.

 

Transporting hand-luggage, skis, sled, stroller, children’s bike

Every passenger holding a valid ticket may carry one piece of hand luggage free of charge, with maximum dimensions of 40 × 50 × 60 centimetres and a maximum weight of 10 kilograms, respectively, one pair of skis and ski poles. A stroller may be carried as hand luggage only in a folded state, and only by an adult passenger.

A children’s bicycle that does not exceed the size of hand luggage, or one sled, may be transported as hand luggage by passengers who are at least 10 years old. Hand luggage or any other item (such as a bicycle) that exceeds the above size, weight or quantity limits may not be transported, even for an additional fee. If the conditions for safe travel are not met, the luggage – and potentially the journey – may be refused. In the above case, please return the ticket by post to the following address: BKV Zrt.  Turisztikai Szolgáltatási Csoport, 1980 Budapest, Akácfa u. 15.

In the event of a storm that is expected to persist, the Chairlift may be closed for the entire day at the decision of the operations manager.

Between 1 November and 31 March (e.g. in the event of low passenger numbers) the operations manager may decide to operate the Chairlift on an hourly schedule (departing every full hour).

Live animals (such as small dogs) may only be transported on the chairlift by an adult passenger holding a valid ticket, and only in a closed carrier that does not exceed hand‑luggage size (40 × 50 × 60 cm). The passenger transporting the animal is responsible for its safety and must ensure that the animal cannot escape under any circumstances during the journey. Any deviation from this is strictly prohibited.

 

At the Stations of Zugliget Chairlift it is forbidden to:

• remain on the premises outside opening hours;
• carry out any commercial activity without authorization;
• post, remove or display any notices or advertisements;
• disturb others through noise or any other activity;
• behave in a scandalous or otherwise offensive manner;
• stay in the boarding area without a valid chairlift ticket.

 

During the ride, it is frobidden to:

• smoke;
• eat or drink;
• raise the safety bar of the chair;
• stand up on the chair or its footrest, or lean too far forward;
• swing or rock the chair;
• drop litter or any objects from the chair, or damage the cableway or its equipment

 

The following persons are not permitted to ride:

• anyone who cannot present a valid ticket at boarding;
• anyone behaving in a scandalous and/or offensive manner;
• children under 10 years of age without an accompanying adult holding a valid ticket;
• persons with severely limited mobility, or those who are intoxicated or under the influence of drugs;
• anyone carrying objects that do not qualify as hand luggage;
• anyone whose hand luggage is deemed unsuitable for transport by the Chairlift operators;
• anyone attempting to board with ice cream, gelato, drinks in open cups or unsealed containers, etc.

For your safety, please comply with the Terms and Conditions of Travelling and follow the instructions given by the Chairlift staff. Passengers who violate these conditions may, in extreme cases, be refused travel. Any act of damage will always result in official proceedings. BKV Zrt. accepts no liability for the consequences of such actions.