1. If I visit to Budapest for 3 days, what kind of ticket or pass should I buy?

We propose you to buy a 3 day travel card. It is valid from the time of issuance or it can be purchased in advance with a starting time (month, day, hour, minute) requested by the customer and it is valid for 72 hours.

2. Can I pay by credit card?

In order to serve our passengers better, by 3 August 2009 we have installed 15 further cashiers' equipment with the infrastructure of credit card payment. Accordingly, you can pay by credit card at 19 cashiers now:

1. Central Ticket Office (Akácfa u. 15.)

2. Széll Kálmán tér (Moszkva tér) metro entrance

3. Nyugati tér I.

4. Örs vezér tere HÉV (suburban railway station)

5. Puskás Ferenc Stadion metro station,

6. Móricz Zsigmond körtér,

7. Deák tér metro station, North-South line (M3)

8. Újpest-Központ metro station,

9. Déli pályaudvar,

10. Blaha Lujza tér,

11. Ferenciek tere,

12. Kálvin tér,

13. Határ út metro station,

14. Árpád híd metro station,

15. Szentlélek tér suburban railway station,

16. Keleti pályaudvar,

17. Örs vezér tere metro station,

18. Batthyány tér suburban railway station and

19. Népliget metro station

20. Margit híd suburban railway station

21. Békásmegyer suburban railway station

22. Astoria metro station

23. Corvin-negyed metro station

24. Nagyvárad tér metro station

25. Boráros térsuburban railway terminus

26. Vágóhídsubruban railway terminus

27. Fehér út metro station

28. Kelenföldi pályaudvar, Etele térterminus

29. Nyugati tér - metro station II.

30. Lehel tér - metro station

31. XIX. d. Kossuth tér 50-es tram station

32. Szentendre suburban railway terminus

33. Gödöllő suburban railway terminus

3. Can I use the short section metro ticket for a journey of two stops on blue metro (M3) and one stop on red metro (M2)?

Yes. The short section metro ticket is valid for one trip on the metro (M2, M3) and on the Millennium Underground (M1) for maximum 3 stops in one direction and altogether for 30 minutes from the ticket validation. You can change metro lines - including the Millennium Underground - within its validity. You cannot use it for a return trip.

4. By using one single ticket, can I change within the validity time (60 minutes)?

Yes, you can change from a metro line to another metro line with a single ticket but only once as there is only one station where you can do this: at Deák Ferenc tér.

No - in any other case (metro-bus, metro-tram, bus-bus, etc.)

From 1 January 2009, within the metro network you only need to validate your single ticket at the beginning of your trip. If you wish to change between the metro lines M2, M3 and the Millennium Underground Railway (at the station Deák Ferenc tér), you do not need to validate your single ticket again. The validity time is 60 minutes in case of validation by a printing machine. However, single tickets do not entitle you to change from the metro to surface vehicles or between surface lines!

5. Do I need a special certificate to a full price pass or can I use it with my ID card?

ID Card + pass coupon are not sufficient. Pass certificate + pass coupon are needed.

The full price passes can be used only in a pass certificate with a photo. If you want to buy a full price pass first time you have to bring a photo and any of our cashiers' can issue the pass certificate. After buying the pass coupon you can use it immediately.

The full price pass can be bought by foreign citizens, too. Pass certificate is valid for 10 years.

6. What is needed for the pensioner pass certificate?

The pensioner pass coupon can be used together with the pensioner pass certificate given by BKV (on the basis of the entitlement - Retirees' Travel Voucher). The validity of this certificate is defined by BKV. Due to expiration, for the renewal of the pensioner pass certificate it is needed to present the certificate (Retirees' Travel Voucher) at the cashier again.

The ticket inspector controls the pensioner pass coupon together with the certificate.

Hungarian citizens of age below 65

Pensioners with Hungarian citizenship (as well as those who repatriated from abroad) have to present their Pensioner Pass and a valid "Retirees' Travel Voucher" issued by NYUFIG (Hungarian Pension Disbursement Board) and bring a photo.

Hungarian citizens of age 65 and above

Can travel free. Pensioner pass certificate is not needed. ID card or passport is sufficient to prove your age.

EU citizens of age below 65

You can not benefit from the pensioner discount offered by the Hungarian state unless you have a valid "Retirees' Travel Voucher" given by NYUFIG (Hungarian Pension Disbursement Board).

EU citizens of age 65 and above

Can travel free. Pensioner pass certificate is not needed. ID card or passport is sufficient to justify your age.

Citizens from outside the EU

Irrespective of the age, they are not entitled to pensioner discount. They have to buy full price pass.

Should you have any question regarding pensioners travel rights please consult our Customer Service.

7. I would like to buy a season ticket for my dog. Is it possible?

Yes, the dog's owner has to buy a pass certificate and write "EB" in ink in the place of the photo. (EB means DOG in Hungarian.)

8. I'm a student but I study elsewhere than Budapest. Can I buy a student pass in Budapest?

Yes, if you are a regular student or you attend an evening school (and not correspondence student) with a valid student card.

Students from neighbouring countries, with "Hungarian certificate":

Yes, if the student can verify that he/she is a regular student or evening school student in the neighbouring countries and can present his/her "Hungarian certificate" and/or "Hungarian family member certificate". This reduction can be taken until 31 October following the school year. Please write the number of the "Hungarian certificate" and/or "Hungarian family member certificate" on the pass coupon. These certificates are considered to be official documents, their confiscation is prohibited!

Should you have any question regarding student travel rights please consult our Customer Service.

9. Can I buy a student pass with an international student card or with a foreign student card?

Schoolchildren and students with citizenship of any EU or EEA member state or Switzerland, attending regular or evening courses in these states:

Yes,

• with student card issued in the given state, OR
• with international student card, OR
• in case of schoolchildren under the age of 16: with passport or ID card.
  

You have to write your student card number or passport number on the pass coupon. Should you have any question regarding students travel rights please consult our Customer Service.

Foreign students of a school in Hungary:

Yes, but only with a Hungarian student card. You have to write your student card number on the pass coupon. Should you have any question regarding students travel rights please consult our Customer Service.

Schoolchildren or students who are not citizens of any Member State of EU or EEA or of Switzerland:

No.

10. Can I buy a student pass with a correspondent student card?

No, neither the Hungarian nor the foreign students can buy a student pass with a correspondence student card.

11. What is needed for a pensioner pass?

The pensioner pass coupon is valid only with the pensioner pass certificate. The validity of the pensioner certificate is defined by BKV.

Due to expiration, for the renewal of the pensioner pass certificate it is needed to present the certificate (Retirees' Travel Voucher) at the cashier again.

Ticket inspectors control the pensioner pass coupon together with the pass certificate.

12. We would like to travel to Szentendre by HÉV suburban railway. May we use the reduced price ticket for student groups?

The reduced price ticket for student groups can be used only for travelling within the city borders, for trips crossing the boundaries of Budapest you have to buy reduced price supplemental tickets for the students and full price supplemental tickets for the attendants.

13. On what terms can I buy a reduced price ticket for student groups?

Reduced price ticket for student groups

• Valid for 24 hours from the date and time (month, day, hour, minute) indicated on it on the basis of the order of the school.
• For a group of at least 10 and at most 40 schoolchildren/students with maximum 2 attendants travelling together in one carriage.
• For unlimited number of journeys on bus, tram, trolleybus, metro, cogwheel railway services of BKV on the entire length of the lines and on HÉV suburban trains within the administrative boundaries of Budapest.
• Price: HUF 600 / person
• For HÉV suburban railway line sections outside Budapest distance-based supplemental HÉV tickets have to be purchased.
• The ticket can be ordered exclusively by schools with a registered seat in Hungary.
• Primary and secondary students are entitled to use it attending the school which orders the ticket and, respectively, the students who are guests at this school (student exchange and scholarship programs, study competitions, sports events).
• The guest students can be citizens of any country.
• Attendant can be teacher, parent, grandparent, etc.
• The students must have valid student cards and show them on control.
• If for some reason the student card of a student is missing (lost or has not been issued) the headmaster of the school can certify their student state on a document with the official stamp of the school, which is to be shown on control in addition to the reduced price ticket for student groups. Also the headmaster of the Hungarian host school can issue such a certificate on the student state of the guests.
• Higher educational institutions cannot purchase this ticket.
• If you want to order this type of ticket please contact our Customer Service.
  

14. I feel that I have been fined unfairly. What can I do?

Please contact the Surcharge Office. For further information on surcharging, please consult the menu item 'Surcharge' of the menu 'Tickets and passes'.

15. I received a surcharge payment reminder, but it was not me who travelled / I was not aware of having been fined etc., what could I do?

Please contact the Surcharge Office. For further information on surcharging, please consult the menu item 'Surcharge' of the menu 'Tickets and passes'.

16. Where can I find the prices of tickets and passes?

For detailed information on the current prices of tickets and passes, please consult the menu 'Tickets and passes' at the web address below:

www.bkv.hu/en/prices/prices

17. I suffered an accident while travelling on a BKV vehicle, where can I assert my claim for damages?

You may report your claim for damages by letter at our Traffic Safety and Control Department. If you wish to report your claim in person, you may do so at the customer service of the Invest Bróker International Ltd. acting as a damage assessor agent. The Traffic Safety and Control Department deals with the administration of any accidents occurring in the sphere of the Company's operation (traffic accidents, passenger accidents etc.).

Contact information:

1089 Budapest, Orczy út 34. Tel: +36-1/334-1964

Address for correspondence:

1980 Budapest Pf. 11.

18. How can I plan my night trip by the route planner?

The new route planner offers the option of setting the exact time of the trip. It will offer you the recommended lines according to the set time.

19. Is it possible to buy BKV tickets or passes by paying with ÜDÜLÉSI CSEKK (Holiday Cheque)?

This is a special voucher based on the Hungarian legislation but neither Hungarian, nor foreign citizens can pay with it for BKV services.

20. Why don't you sell the quarterly pass at a more favourable price, although I buy it for three months in advance?

The quarterly pass would be valid for 91 or 92 days following the purchase, but you can use it for 100 days, which means 8 or 9 days free. If you buy quarterly passes through a whole year, you will save the price of one monthly pass. It is like buying a reduced price annual pass but you do not have to pay the whole price at the same time.

Who is entitled to use the monthly pass for people with physical disabilities?

You have to have a medical certificate on your serious disability. Monthly pass for people with physical disabilities can be used with a pensioner pass certificate. Should you have any question please consult our Customer Service.